Hi Etude House Philippines, thank you for taking a moment to read this post. I have a concern. Don't worry though, it is not serious which the title might entail. So last January 2, 2014, I purchased stuff for the first time from one of your branches here in Mindanao. The cashier gave me a pink membership card. She told me to activate it by registering online on your site (etudehouse.ph) using the 12-digit number located at the back of the card. I've been visiting on your site to create an account but I can't do so because until now, my card is still invalid. I would like to ask why that is happening even after seven weeks since I received it? Do I have to wait for some more months?
In case you are curious, here are the following steps I made upon trying to create an account:
1.) Of course, I went to the site, www.etudehouse.ph. Then I clicked the log in button.
3.) Here you go! I'm done typing my card number.
4.) Before I could proceed to type my user name, the site processed my number first to make sure that it was valid! Unfortunately, it wasn't! I wonder if when will I be able to pass through this stage. :p
That's it. Just a little problem, you know. But I hope you could solve it in less than a week because it is a hassle to go to your site time and time again and that Invalid Card is what we'll only be reading.
By the way, also on your site (http://etudehouse.ph/Pages/stores.aspx), which you are showing all your branches in the entire Philippines, Centrio Mall CDO should be under Mindanao and not Luzon. That mistake can misinform your costumers. Thank you. :)
UPDATE!!! (August 11, 2014)
I went to their store last week to buy a bb cream. Since I was already there, I took the opportunity to ask about my invalid card. The cashier said that I should have registered it not more than 10 days from the time I received it. Unfortunately, that was not the instruction I heard before. It was actually the opposite one. I was told to register it only after two weeks, sort of like that. So yeah, I can't validate it anymore. Goodbye useless card. :))